Return & Refund Policy

At Tualivo, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide a receipt or proof of purchase.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Personalized or custom products

• Items marked as final sale

• Used or damaged items not caused by us

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved:

• Your refund will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.

2. Contact your credit card provider — it may take some time before your refund to be officially posted.

3. Contact your bank.

Exchanges

We only replace items if they are defective or damaged.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.