Shipping Policy

Thank you for shopping with Tualivo. Below is information about our shipping process and delivery times.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays. During high order volume periods, processing times may be slightly delayed.

Shipping Times

Estimated delivery times depend on your location.

Typical delivery times are:

• United States: 7–12 business days

• United Kingdom: 7–12 business days

• Canada: 7–14 business days

• Australia: 7–14 business days

• Europe: 7–14 business days

• Rest of the World: 10–20 business days

Please note that these are estimated shipping times and delivery may occasionally take longer due to customs processing, carrier delays, or high demand periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your delivery.

Tracking information may take 1–3 days to update after the order has been shipped.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally we may offer free shipping promotions.

Delays

While we strive to deliver your order on time, delays may occur due to factors outside of our control such as:

• Customs clearance procedures

• Shipping carrier delays

• Weather conditions

• High seasonal demand

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

If an order is returned due to an incorrect address, additional shipping charges may apply.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once the order has been marked as delivered by the shipping carrier. However, we will do our best to assist you in resolving the issue with the carrier.